Using ArcGlass
Staff
Staff is your own team — the internal side of every conversation — and the place to coach from what actually happened in calls.
What you get here
- Rep tiles — each teammate as a card summarizing how they show up in customer conversations, with a health read.
- Per-rep notes & coaching — strengths, areas to sharpen, and specific, evidence-linked moments from real meetings, so coaching points to a quote, not a vanity metric.
- Their accounts and contacts — the relationships each rep owns, reachable from their tile.
📍
Open Staff from the left nav (console.arcglass.io/staff).