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Using ArcGlass

Staff

Updated on Sep 7, 2026 · 1 minute read

Staff is your own team — the internal side of every conversation — and the place to coach from what actually happened in calls.

What you get here

  • Rep tiles — each teammate as a card summarizing how they show up in customer conversations, with a health read.
  • Per-rep notes & coaching — strengths, areas to sharpen, and specific, evidence-linked moments from real meetings, so coaching points to a quote, not a vanity metric.
  • Their accounts and contacts — the relationships each rep owns, reachable from their tile.
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Open Staff from the left nav (console.arcglass.io/staff).