Question 1

What is ArcGlass?

Accepted Answer

ArcGlass understands the stakeholders, context, and goals behind field conversations, and helps leadership guide the field to close more business.

Question 2

Which sources does ArcGlass read from?

Accepted Answer

Meetings and calls from Microsoft Teams, Google Meet, Zoom, Gong, Fireflies, Fathom, Granola, Yoodli, and ArcGlass Listen; email and calendar from Gmail / Google Workspace, Outlook / Microsoft 365, and Zoho; CRM data from HubSpot and Salesforce; and transcript or document uploads (text, VTT/SRT, JSON, CSV, DOCX) or the API.

Question 3

Which tools does ArcGlass write actions into?

Accepted Answer

Slack DMs and channels, Jira, Linear, Asana, Notion, Salesforce, HubSpot, email, Microsoft 365, Discord, generic webhooks, and Stripe for billing-event tagging.

Question 4

Who uses ArcGlass?

Accepted Answer

Customer Success teams (to catch at-risk accounts before churn), Sales (to hear about upsells and risk in real time), Product and Engineering (to see feature demand and bug patterns), Support (to catch recurring issues earlier), and Leadership (for a unified weekly digest across every channel).

Question 5

How is ArcGlass different from Gong or Fireflies?

Accepted Answer

Gong and Fireflies record and analyze meetings. ArcGlass ingests meeting transcripts as one of many sources alongside chat, email, support tickets, and community forums — so the signal it produces is cross-channel rather than meeting-only.

Question 6

How is ArcGlass different from Gainsight or Catalyst?

Accepted Answer

Gainsight and Catalyst are configured Customer Success workflow platforms — heavyweight and opinionated. ArcGlass is the signal-extraction and routing layer that can feed them, or replace them for teams that just need the listening + action layer.

Connect ArcGlass to the tools your team already uses.

From where customers talk to closing the loop.

Reads from where they talk.
Writes to where you work.

Your customers are talking.
Here's what they're saying.

Contact sales

Connect ArcGlass to the tools your team already uses.

From where customers talk to closing the loop.

Reads from where they talk.Writes to where you work.

Your customers are talking.Here's what they're saying.

Contact sales

Reads from where they talk.
Writes to where you work.

Your customers are talking.
Here's what they're saying.