ArcGlass is the post-conversation layer for companies that talk to customers. It sits after every conversation ends — across calls, meetings, emails, and messages — detects signals that matter, creates actions in your systems of record, assigns owners, and tracks them to resolution.

Which sources does ArcGlass read from?

Slack (including Slack Connect), Gmail, Outlook (Microsoft 365), Microsoft Teams, Google Chat, meeting-transcription tools (Fireflies, Gong, Chorus), community forums (Discourse, HackerNews, Reddit, Twitter/X, GitHub Discussions), mobile app reviews, and direct file uploads (.zip of .txt / WhatsApp exports, .eml / .mbox, CSV).

Which tools does ArcGlass write actions into?

Slack DMs and channels, Jira, Linear, Asana, Notion, Salesforce, HubSpot, email, Microsoft 365, Discord, generic webhooks, and Stripe for billing-event tagging.

Customer Success teams (to catch at-risk accounts before churn), Sales (to hear about upsells and risk in real time), Product and Engineering (to see feature demand and bug patterns), Support (to catch recurring issues earlier), and Leadership (for a unified weekly digest across every channel).

How is ArcGlass different from Gong or Fireflies?

Gong and Fireflies record and analyze meetings. ArcGlass ingests meeting transcripts as one of many sources alongside chat, email, support tickets, and community forums — so the signal it produces is cross-channel rather than meeting-only.

How is ArcGlass different from Gainsight or Catalyst?

Gainsight and Catalyst are configured Customer Success workflow platforms — heavyweight and opinionated. ArcGlass is the signal-extraction and routing layer that can feed them, or replace them for teams that just need the listening + action layer.

Integrations

Connect ArcGlass to the tools your team already uses.

ArcGlass reads from every place your customers talk — meetings, calls, email, and chat — and writes back to where your team works. Set it up once and it runs quietly in the background.

One connected layer

From where customers talk to closing the loop.

Where customers talk

Meetings

Calls

Emails

Messages

ArcGlass

Know your customer, unfiltered

See if your messaging lands

Back your field team in the moment

Closing the loop

Runbooks & Themes

Follow-ups & Meetings

CRM

Alerts & Escalations

ArcGlass

Save 10+ hours a weekin status updates and meetings

Stay connected to whatcustomers are really saying

Make faster, betterdecisions with confidence

Drive results across yourteam and the business

Integrations

Reads from where they talk.
Writes to where you work.

Microsoft Teams

Meetings

Google Meet

Meetings

Zoom

Meetings

Fireflies

Meeting notes

Fathom

Meeting notes

Granola

Meeting notes

Yoodli

Coaching

Gong

Calls

Salesforce

CRM

HubSpot

CRM

Google Workspace

Workspace

Microsoft Exchange

Microsoft Outlook

Gmail

Custom tool integrations and webhooks supported for any source not listed.

Your customers are talking.
Here's what they're saying.

Connect in 2 minutes. See what's been hiding in your conversations.

Start free → Talk to us

Free 14-day trial. Contact sales for pricing.

About Us

ArcGlass is the post-conversation layer for companies that talk to customers.

Every customer interaction tells you something. About how they feel, how they use your product, what they need. At ArcGlass, we believe that the companies that win are the ones where that signal reaches the whole company, not just the person who happened to see it.

The team

Microsoft

IIM Ahmedabad

Enterprise AI/ML

Based in Redmond, WA

Get in touch

The best way to reach us is through the product itself — we use ArcGlass to listen to every conversation we have with customers. You can also reach us directly:

hello@arcglass.io

Connect ArcGlass to the tools your team already uses.

From where customers talk to closing the loop.

Reads from where they talk.Writes to where you work.

Your customers are talking.Here's what they're saying.

About Us

The team

Get in touch

Contact sales

Reads from where they talk.
Writes to where you work.

Your customers are talking.
Here's what they're saying.