Emails

The Emails workspace analyzes your customer email so threads that need action don't slip. It reads from your Productivity Suite connection.

What you get here

• Action Feed — a rolling window (last 7 days by default) of threads awaiting a reply or a next step, ranked so you clear the important ones first.
• By company — email activity grouped by account, so you can see which customers are waiting on you.
• Thread drilldown — open any thread for its summary, sentiment, and the commitments or asks it contains.
• Playbook — what good email handling looks like, drawn from your own threads.

Material threads fold into account memory so email keeps an account current between meetings.