Insights & intelligence
Questions
Questions turns the questions customers and prospects actually ask — scattered across meetings and email — into an organized knowledge base. Instead of the same question being re-answered from scratch in every deal, ArcGlass groups them, so your team can answer once and reuse the answer.
Questions
The questions customers and prospects actually ask, grouped and answered once.
- How does single sign-on work?18 asks · 11 accounts
- Do you support SAML and SCIM provisioning?14 asks · 9 accounts
- Where is our data stored — can we get EU residency?12 asks · 8 accounts
- Is our conversation data used to train models?9 asks · 7 accounts
- What does the first 30 days of onboarding look like?7 asks · 6 accounts
How it works
- Extraction. As conversations are analyzed, ArcGlass pulls out the questions that were asked.
- Canonicalization. Near-duplicate questions are merged into one canonical question, so "how does SSO work?" and "do you support SAML login?" collapse together.
- Question intelligence. Each canonical question is classified — for example whether it is already answered by existing material — so you can see the gaps worth filling.
Why it matters
The questions buyers repeat are a direct signal of friction in the sales and onboarding process. A knowledge base built from real questions feeds enablement, sales collateral, and even this documentation — grounded in what customers actually ask, not what you assume they ask.
Where to find it
Open Questions from the left nav in the console (console.arcglass.io/faq). Questions is rolling out to eligible workspaces; if you do not see it, contact ArcGlass to enable it.