Honest comparisons against the major platforms in adjacent categories. We don't claim ArcGlass replaces any of them. We name where it does, where it doesn't, and where the right answer is to run both.
Systems of record and revenue platforms. ArcGlass reads what they capture and writes back to them. It does not replace them.
Gong records calls and runs the revenue workflow. ArcGlass reads those calls, plus email and chat, and tells leadership what is working.
Clari (now part of Salesloft) forecasts the number. ArcGlass reads customer conversations and tells leadership what is behind it.
Aviso is an all-in-one revenue platform: forecasting, CI, agents. ArcGlass reads customer conversations and gives leadership the read.
Salesforce is the system of record. ArcGlass reads what customers actually said across meetings, email and chat, and writes the follow-ups back to Salesforce.
HubSpot runs the CRM, pipeline and Breeze agents. ArcGlass reads what customers said across meetings, email and chat, and writes follow-ups back to HubSpot.
Clarify is an AI-native CRM that fills itself in from calls, email and calendar. ArcGlass reads those conversations for leadership: what works, what to change.
Outreach runs sales execution: sequences, Kaia, deals, forecasts, agents. ArcGlass reads the conversations and tells leaders what to change.
Highspot, now part of Seismic, runs content, plays and training. ArcGlass reads customer conversations and tells leaders which messages land.
Momentum, now part of Salesforce, turns calls into CRM updates and Slack alerts. ArcGlass reads the same conversations for leadership.
The build vs. buy question: why not point Copilot, Claude or ChatGPT at your transcripts?
Copilot answers what you ask across Outlook, Teams and files. ArcGlass reads every conversation on a standing basis and briefs leaders on what changed.
Claude can read your meetings, mail and CRM through connectors and run scheduled tasks. ArcGlass is the ready-made standing analysis for leaders.
ChatGPT Business and Enterprise answer questions across your connected apps and can run agents on a schedule. ArcGlass is the standing analysis, already built.
ArcGlass reads their output. ArcGlass Listen is a free alternative.
Fireflies is a mature, feature-rich notetaker. ArcGlass reads its transcripts for leadership insight, and ArcGlass Listen is a free, botless alternative.
Fathom is a popular notetaker with a generous free plan, now part of Superhuman. ArcGlass reads its output; ArcGlass Listen is a free, botless alternative.
Granola is the botless AI notepad many operators love, now pushing into teams. ArcGlass reads its notes; ArcGlass Listen is a free, botless alternative.
Adjacent products that analyze high-volume feedback and buyer signals.
Enterpret organizes high-volume product feedback. ArcGlass reads your sales and account conversations for leaders. Narrow overlap on product signals.
Unwrap auto-tags feedback and support conversations for product and CX teams. ArcGlass reads sales and account conversations for leaders.
Anecdote is now OnClarity, a CX platform with voice of customer, AI support agents and QA. ArcGlass reads sales and account conversations for leaders.
Common Room finds buyers and tells reps who to contact. ArcGlass reads the conversations that follow and tells leaders what is working.
They talk to customers. ArcGlass reads what customers and your people say to each other.
Sierra builds AI agents that talk to your customers. ArcGlass reads what customers and your people say to each other and briefs leadership.
Decagon's AI agents resolve customer support conversations. ArcGlass reads what customers and your people say to each other and briefs leadership.
Pylon runs B2B support on Slack, Teams and email. ArcGlass reads the wider conversation layer for leadership. Adjacent, and often run together.
ArcGlass is intentionally not in this category. Included because the names come up.
Gainsight is the largest CS platform, now with Atlas AI agents. ArcGlass reads conversations for leaders. Closest overlap: Staircase AI.
Catalyst is a CS platform, now a product of Odie (formerly Totango). ArcGlass reads conversations for leaders. Different categories.
Don't see a product you're evaluating? Reach out at hello@arcglass.io and we'll write the comparison.