Insights & intelligence

Beyond per-account memory, ArcGlass rolls your whole analyzed-conversation corpus into standing, org-wide intelligence. These views answer "what are customers telling us, across every conversation?" — and every claim links back to the source moment in a meeting.

The intelligence views

• Product Signals — what customers praise and what they keep asking for, updated every week.
• Landscape — competitive and market intelligence: who comes up, and what customers say about them.
• Conversation types — each kind of call read against its playbook: what a good call covers, and how often yours do.
• Messaging — what your company says and whether buyers act on it, with one action per message. (beta)
• Questions — the real questions customers and prospects ask, organized into a knowledge base.

Where the data comes from

All three read from the same analyzed conversations that feed account memory — meetings and email you have connected. As new conversations are processed, the views update, so they reflect what customers are saying now, not a quarterly snapshot.