ArcGlass vs. Fireflies

Last updated: September 27, 2026

Company data compiled from public sources; figures are approximate and may have changed since publication.

Strategic positioning

	ArcGlass	Fireflies
Buyer	COO and CEO first; also CMO, sales leaders, RevOps, Customer Success. Listen: any individual.	Individuals and teams in any meeting-heavy function; sales, CS and recruiting teams on paid plans.
Headline value	"Stay close to customers. Without sitting in every meeting."	"The #1 AI Assistant For Your Meetings."
Center of gravity	Post-conversation intelligence across the team: what is working, what needs attention, what to change in the message.	Capturing, transcribing, searching and acting on meetings, now extending into email, Slack and CRM.
Primary data	Meetings (including Fireflies transcripts), Gong and Chorus calls, email, chat. Listen captures meetings locally.	Its own recordings (bot, desktop, mobile, Chrome extension, uploads), plus Gmail, Outlook and Slack for Daily Briefs.
Output	Leadership briefings, account health, rep moments, messaging and positioning analysis, tasks written back to CRM and calendars.	Transcripts, summaries, action items, AskFred answers, CRM autofill, scorecards, personal Daily Briefs.
Recent direction	Free botless notetaker (Listen); messaging, positioning and task analytics for leaders.	Botless desktop app, Live Assist, AI Sales Suite, Daily Briefs across meetings, email and Slack.

Fireflies is built around the meeting record and the person who needs it. ArcGlass is built around the leader who was not in the meeting and needs to know what the whole team's conversations add up to. Fireflies can be the recorder. ArcGlass can be the reader. Listen is the option for teams that want a free, local recorder instead.

Overlap surface

1. How the meeting gets captured Fireflies wins

Part one: ArcGlass Listen vs. Fireflies as notetakers.

• ArcGlass: Listen is a native Mac and Windows app with no meeting bot. It captures Zoom, Teams, Meet or in-person audio from the computer. It does not join calls as a bot, has no mobile app, and does not record video.
• Fireflies: Fireflies offers both: a bot that joins Zoom, Meet, Teams and other platforms, and (since Nov 2025) a Mac and Windows desktop app that records without a bot. It also has iOS and Android apps, a Chrome extension, file uploads, and phone-call capture on desktop.

If you need a bot for some calls, botless for others, and a phone for in-person meetings, Fireflies covers all three today.

2. Where the audio goes Listen wins on audio locality

• ArcGlass: Listen records and transcribes on the device. Raw audio never leaves the machine; only the transcript is processed. Enterprise customers can store and process transcripts inside their own network or VPC. ArcGlass never trains models on customer conversations.
• Fireflies: In bot mode Fireflies records audio and video in its cloud. Its desktop botless mode does not save audio or video files, and Enterprise customers can use Private Storage in a dedicated cloud location. Fireflies states it does not train AI models on customer data.

Fireflies is SOC 2 Type II and offers HIPAA on Enterprise. ArcGlass's SOC 2 Type II is in progress. If you need a finished audit report today, that favors Fireflies.

3. Price Listen wins

• ArcGlass: Listen is free forever, with no seat limits and no time caps.
• Fireflies: Fireflies has a free plan with limited storage and AI credits. Paid plans run from $10 to $39 per seat per month on annual billing, and the botless desktop app is listed for Pro, Business and Enterprise.

4. Notes, search and Q&A Fireflies wins

• ArcGlass: Listen produces notes, decisions and action items with speaker labels as soon as the meeting ends. It is a newer, simpler product.
• Fireflies: Fireflies has years of depth here: Smart Search across the meeting library, AskFred for questions across meetings and deals, Talk to Fireflies with live web search, Live Assist during calls, soundbites, topic trackers, and 100+ transcription languages.

5. Team features, integrations and admin Fireflies wins

• ArcGlass: Listen is an individual notetaker. Team-level analysis happens in the ArcGlass platform, which connects to fewer tools than Fireflies does.
• Fireflies: Fireflies has shared libraries, team analytics and conversation intelligence on Business, SSO, SCIM, audit logs and custom retention on Enterprise, and integrations with CRMs, project tools, ATS systems, dialers and Slack (100+ listed).

6. Coaching Different goals

• ArcGlass: Listen shows each person what resonated and where their message lost clarity, so they communicate better on the next call. In the platform, ArcGlass flags rep moments ("Standout", "Coaching", "Worth sharing as a model") and keeps per-person coaching memory over time.
• Fireflies: Fireflies AI Scorecards grade calls against MEDDIC, BANT, SPICED or a custom method, and conversation intelligence reports talk time and speaker metrics. This is methodology compliance for sales teams.

Scorecards answer "did the rep follow the process?" ArcGlass answers "did the message land, and who does it best?"

7. Reading Fireflies transcripts Run both

Part two: the ArcGlass platform on top of Fireflies.

• ArcGlass: ArcGlass connects to Fireflies and reads its transcripts. There is no new recorder to roll out and reps do not change how they work. Connecting a source takes about two minutes.
• Fireflies: Fireflies keeps doing what it does: recording, transcribing, summarizing and syncing notes. Nothing in the Fireflies setup has to change.

8. Leadership view across the team ArcGlass wins for leaders

• ArcGlass: ArcGlass gives leaders a daily "Act now / Watch / Working" briefing, a week-over-week view of what changed across customers, account health (At risk / Watch / On track) with a one-line reason, and per-rep trends. It combines Fireflies meetings with Gong or Chorus calls, email and chat.
• Fireflies: Fireflies Daily Briefs summarize priorities for one person across their meetings, email and Slack. Deal Intelligence flags at-risk deals and competitive threats for sales teams. Both are strong for the individual and the deal; they are not built as a COO's read of the whole team.

Fireflies is moving beyond meetings. The difference is the reader: Fireflies briefs you on your work, ArcGlass briefs leadership on everyone's customer conversations.

9. Messaging, positioning and product signals ArcGlass wins

• ArcGlass: ArcGlass shows which messaging lands and which falls flat, how the best people deliver it, and pitch options. Positioning analysis separates what the company claims from what customers raise unprompted. Product Signals and Customer Questions roll up reactions and unmet needs with links to the source calls.
• Fireflies: Fireflies offers topic trackers, AskFred and custom AI Skills that a user can point at these questions. Its public materials do not describe a standing messaging or positioning analysis for leadership.

10. Closing the loop Fireflies wins on breadth

• ArcGlass: ArcGlass writes follow-ups and tasks back to Salesforce, HubSpot, Google Calendar and Outlook, sends escalations to PagerDuty or OpsGenie, and runs Task Sweeper and Pulse to triage and spot recurring work. Custom integrations and webhooks cover the rest.
• Fireflies: Fireflies has a much longer integration list: CRM Autofill for Salesforce and HubSpot, project tools such as Asana and Trello, ATS systems, Slack, Zapier and more.

Coverage areas only one side has

Takeaways

1. As notetakers, Fireflies is ahead. It has more capture options, mobile apps, more languages, deeper search, more integrations and a finished SOC 2 Type II audit. Listen is newer and simpler.
2. Listen wins on three specific things. It is free with no caps, it keeps raw audio on the device, and enterprises can keep transcripts in their own network. If those matter more than feature depth, Listen is worth a look.
3. The platform is a different product. ArcGlass reads Fireflies transcripts alongside calls, email and chat and tells leaders what is working across the team. Fireflies briefs the individual; ArcGlass briefs leadership.
4. Most teams should not rip anything out. If Fireflies is already rolled out, keep it and connect ArcGlass on top. Consider Listen only where free, local recording is the priority.
5. If you're choosing between them: pick Fireflies if our problem is capturing every meeting reliably, on any device, in many languages, with strong search, sales scorecards and CRM autofill. Pick ArcGlass if our problem is that leadership can't see what the team's customer conversations add up to: what is working, what needs attention, and what to change in the message. Or we want a free notetaker that keeps audio on the laptop. Keep Fireflies as the recorder and connect it to ArcGlass. Fireflies handles capture and personal follow-up; ArcGlass turns those transcripts, plus calls, email and chat, into a leadership read.

How ArcGlass thinks about the overlap

We read Fireflies; we don't ask anyone to replace it. Fireflies is a good recorder with a large, mature feature set, and it is getting broader every quarter. If your team already uses it, ArcGlass connects to it in a couple of minutes and starts reading.

We built ArcGlass Listen for a narrower need: people and companies who want a free notetaker that keeps raw audio on the device, and enterprises that want transcripts inside their own network. It is not trying to match Fireflies feature for feature. Where Listen fits, use it. Where Fireflies fits, keep it, and let ArcGlass do the leadership read on top.

Sources

1. Fireflies pricing (accessed 2026-09-27)
2. Fireflies home page (accessed 2026-09-27)
3. Fireflies security (accessed 2026-09-27)
4. Fireflies customers (accessed 2026-09-27)
5. Fireflies Reaches $1 Billion Valuation, Partners With Perplexity (Business Wire, Jun 2025) (accessed 2026-09-27)
6. Fireflies ignites a $1B valuation (Tech Funding News, Jun 2025) (accessed 2026-09-27)
7. Fireflies launches Live Assist and Desktop App (Nov 2025) (accessed 2026-09-27)
8. How to record meetings without a bot on the Fireflies desktop app (accessed 2026-09-27)
9. Fireflies launches AI Sales Suite (GlobeNewswire, Jul 21 2026) (accessed 2026-09-27)
10. Fireflies launches Daily Briefs (GlobeNewswire, Jul 28 2026) (accessed 2026-09-27)
11. Fireflies mobile app launch (accessed 2026-09-27)
12. Fireflies.ai raises $14M Series A (2021) (accessed 2026-09-27)

Questions about this comparison? Reach out at hello@arcglass.io — we're happy to dig into specifics for your stack.