ArcGlass vs. Fathom

Last updated: September 27, 2026

Company data compiled from public sources; figures are approximate and may have changed since publication.

Strategic positioning

	ArcGlass	Fathom
Buyer	COO and CEO first; also CMO, sales leaders, RevOps, Customer Success. Listen: any individual.	Individuals and small teams first; sales and CS teams on Team and Business plans.
Headline value	"Stay close to customers. Without sitting in every meeting."	"AI notetaking that is out of this world." Now available bot-free.
Center of gravity	Post-conversation intelligence across the team: what is working, what needs attention, what to change in the message.	Meeting capture and summaries that save each person follow-up work, now feeding Superhuman's productivity suite.
Primary data	Meetings (including Fathom output), Gong and Chorus calls, email, chat. Listen captures meetings locally.	Its own meeting recordings, by bot or bot-free desktop capture.
Output	Leadership briefings, account health, rep moments, messaging and positioning analysis, tasks written back to CRM and calendars.	Summaries, action items, follow-up emails, Ask Fathom answers, CRM field sync, deal view, AI scorecards.
Recent direction	Free botless notetaker (Listen); messaging, positioning and task analytics for leaders.	Bot-free capture, MCP and ChatGPT/Claude connectors, and integration into Superhuman.

Fathom is built to make each person's meetings effortless. ArcGlass is built for the leader who was not in those meetings and needs to know what they add up to across the team. Fathom can be the recorder. ArcGlass can be the reader. Listen is the option for a free recorder that keeps audio on the laptop.

Overlap surface

1. How the meeting gets captured Fathom wins

Part one: ArcGlass Listen vs. Fathom as notetakers.

• ArcGlass: Listen is a native Mac and Windows app with no meeting bot. It captures Zoom, Teams, Meet or in-person audio from the computer. No bot option, no video recording, no mobile app.
• Fathom: Fathom lets you choose per meeting: a bot, or bot-free capture from the desktop app in transcript-only, audio or audio-plus-video modes. It also works in Slack Huddles. Admins can now block botless recording or set defaults for the org.

Fathom lists an iOS app and full Windows desktop parity as "coming soon." Today Listen's botless capture is native on both Mac and Windows.

2. Where the audio goes Listen wins on audio locality

• ArcGlass: Listen records and transcribes on the device. Raw audio never leaves the machine; only the transcript is processed. Enterprise customers can store and process transcripts inside their own network or VPC. ArcGlass never trains models on customer conversations.
• Fathom: Fathom keeps recordings in its cloud when you capture audio or video, and offers a transcript-only mode. All Fathom data is stored in the United States. It does not let AI sub-processors train on customer data, and uses de-identified customer data to improve its own models, with an opt-out.

Fathom is SOC 2 Type II and HIPAA compliant today. ArcGlass's SOC 2 Type II is in progress.

3. Price Listen wins, narrowly

• ArcGlass: Listen is free forever, with no seat limits and no time caps.
• Fathom: Fathom's free plan is one of the most generous in the category: unlimited recordings, storage and transcription. Advanced AI summaries are limited to the first 5 calls each month; unlimited summaries, Ask Fathom and follow-up emails need Premium ($16/mo annual).

4. Notes, search and Q&A Fathom wins

• ArcGlass: Listen produces notes, decisions and action items with speaker labels as soon as the meeting ends. It is a newer, simpler product.
• Fathom: Fathom has 15+ summary templates, live summaries during the call, account-wide Ask Fathom across personal, team and org meetings, keyword alerts, playlists, and transcription in 38 languages. An MCP server and ChatGPT and Claude connectors put meeting data into other AI tools.

5. Team features, integrations and admin Fathom wins

• ArcGlass: Listen is an individual notetaker. Team-level analysis happens in the ArcGlass platform.
• Fathom: Fathom Team and Business add shared recordings, folders, comments, customer view, deal view, CRM field sync (Salesforce, HubSpot, Close) and coaching metrics. Enterprise adds SSO, SCIM, org-wide security controls, custom retention and a HIPAA BAA. Integrations include Slack, Asana, Notion, Zapier and a public API.

6. Coaching Different goals

• ArcGlass: Listen shows each person what resonated and where their message lost clarity. In the platform, ArcGlass flags rep moments ("Standout", "Coaching", "Worth sharing as a model") and keeps per-person coaching memory over time.
• Fathom: Fathom Business includes coaching metrics and AI scorecards by meeting type, so managers can check calls against a defined standard.

Scorecards measure against a checklist. ArcGlass looks at whether the message landed, and who on the team delivers it best.

7. Reading Fathom output Run both

Part two: the ArcGlass platform on top of Fathom.

• ArcGlass: ArcGlass connects to Fathom and reads its meeting output. There is no new recorder to roll out and reps keep working the way they do. Connecting a source takes about two minutes.
• Fathom: Fathom keeps recording, summarizing and syncing notes to CRM. Nothing in the Fathom setup has to change.

8. Leadership view across the team ArcGlass wins for leaders

• ArcGlass: ArcGlass gives leaders a daily "Act now / Watch / Working" briefing, a week-over-week view of what changed across customers, account health (At risk / Watch / On track) with a one-line reason, and per-rep trends. It combines Fathom meetings with Gong or Chorus calls, email and chat.
• Fathom: Fathom's customer view and deal view group calls by company and deal, and Ask Fathom can answer questions across the org's meetings. These are strong for the person working the account. They are built around meetings Fathom recorded.

Superhuman plans to connect Fathom to mail, calendar and docs. That points at individual productivity; ArcGlass stays focused on the leadership read.

9. Messaging, positioning and product signals ArcGlass wins

• ArcGlass: ArcGlass shows which messaging lands and which falls flat, how the best people deliver it, and pitch options. Positioning analysis separates what the company claims from what customers raise unprompted. Product Signals and Customer Questions roll up reactions and unmet needs with links to the source calls.
• Fathom: A user can ask Ask Fathom these questions over recorded meetings. Fathom's public materials do not describe a standing messaging or positioning analysis for leadership.

10. Closing the loop Even, different routes

• ArcGlass: ArcGlass writes follow-ups and tasks back to Salesforce, HubSpot, Google Calendar and Outlook, sends escalations to PagerDuty or OpsGenie, and runs Task Sweeper and Pulse to triage and spot recurring work.
• Fathom: Fathom syncs CRM fields to Salesforce, HubSpot and Close, drafts follow-up emails, pushes action items to Asana and Slack, and exposes data through its API, Zapier and MCP.

Coverage areas only one side has

Takeaways

1. As notetakers, Fathom is ahead. It has more capture modes, video, richer summaries, account-wide search, deal and team features, and completed SOC 2 Type II and HIPAA. Listen is newer and simpler.
2. Listen wins on a few specific things. No caps of any kind, raw audio kept on the device, native botless capture on Windows today, and transcripts inside your own network for enterprises.
3. The platform is a different product. ArcGlass reads Fathom output alongside calls, email and chat and tells leaders what is working across the team. Fathom makes each person's meetings easier; ArcGlass gives leadership the combined read.
4. Watch the Superhuman roadmap, but don't wait on it. Superhuman has not published changes to Fathom's plans or pricing. If Fathom works for your team today, keep it and connect ArcGlass on top.
5. If you're choosing between them: pick Fathom if our problem is giving every person a polished, low-effort notetaker with video, search, CRM sync and deal views, and a free plan that people actually use. Pick ArcGlass if our problem is that leadership can't see what the team's customer conversations add up to. Or we want a free notetaker with no summary caps that keeps audio on the laptop, including on Windows. Keep Fathom as the recorder and connect it to ArcGlass. Fathom handles capture and personal follow-up; ArcGlass turns that output, plus calls, email and chat, into a leadership read.

How ArcGlass thinks about the overlap

We read Fathom; we don't ask anyone to replace it. Fathom earned its following with a clean product and a free plan people actually use, and the Superhuman acquisition gives it more resources. If your team is on Fathom, ArcGlass connects to it and starts reading.

ArcGlass Listen is for a narrower set of needs: a notetaker with no caps at all, raw audio that stays on the device, native botless capture on Windows, and enterprise transcripts inside your own network. Where those matter, use Listen. Where they don't, keep Fathom and let ArcGlass do the leadership read on top.

Sources

1. Fathom pricing (accessed 2026-09-27)
2. Fathom home page (accessed 2026-09-27)
3. Fathom: Free vs. Premium for Individuals (accessed 2026-09-27)
4. Fathom release notes (accessed 2026-09-27)
5. Fathom: What's New (accessed 2026-09-27)
6. Fathom Desktop App help article (accessed 2026-09-27)
7. Fathom iOS app (waitlist) (accessed 2026-09-27)
8. Is Fathom secure? (accessed 2026-09-27)
9. Fathom resource hub (case studies) (accessed 2026-09-27)
10. Fathom for Customer Success teams (accessed 2026-09-27)
11. Fathom adds a bot-less meeting mode (TechCrunch, Apr 15 2026) (accessed 2026-09-27)
12. Fathom bot-free transcription and MCP server (AI Market Watch, Apr 2026) (accessed 2026-09-27)
13. Superhuman acquires YC-backed notetaker Fathom (TechCrunch, Sep 14 2026) (accessed 2026-09-27)
14. Superhuman Acquires Fathom, AI Notetaker (Superhuman blog) (accessed 2026-09-27)
15. Fathom on Y Combinator (accessed 2026-09-27)

Questions about this comparison? Reach out at hello@arcglass.io — we're happy to dig into specifics for your stack.