# ArcGlass

> ArcGlass is the post-conversation layer for companies that talk to customers. It sits after every conversation ends — across tickets, forums, emails, calls, and chat — detecting signals that matter, creating actions in your systems of record, assigning owners, and tracking to resolution automatically.

Built for teams in Customer Success, Sales, Support, Product, and Leadership who need to hear what customers are saying without manually reading every conversation.

## Product

- [How it works](https://arcglass.io/#how): Reads from sources, builds a unified picture per customer, generates insights, and creates actions in your tools of record.
- [Integrations](https://arcglass.io/#integrations): Slack, Gmail, Outlook (Microsoft 365), Discourse, HackerNews, Reddit, Twitter/X, GitHub Discussions, Fireflies, Gong, Chorus, Google Chat, file uploads (WhatsApp exports, CSVs, .eml/.mbox).
- [Why it matters](https://arcglass.io/#why): Catches at-risk accounts before they churn, surfaces bug reports without anyone filing them, sees feature demand, and routes upsell + risk signals to the right team in real time.
- [Pricing](https://arcglass.io/): Contact for pricing. Free trial available.

## Comparisons

How ArcGlass compares to other tools in the conversation-intelligence / customer-success / community-analytics space:

- [vs Gong](https://arcglass.io/comparison/gong): Sales-call recording with limited cross-channel reach.
- [vs Fathom](https://arcglass.io/comparison/fathom): Meeting note-taker focused on individual calls.
- [vs Granola](https://arcglass.io/comparison/granola): AI meeting notes; single-channel.
- [vs Fireflies](https://arcglass.io/comparison/fireflies): Meeting transcription tool.
- [vs Anecdote](https://arcglass.io/comparison/anecdote): Voice-of-customer aggregation across review sites.
- [vs Enterpret](https://arcglass.io/comparison/enterpret): Customer-feedback unification with a research focus.
- [vs Unwrap](https://arcglass.io/comparison/unwrap): Feedback analytics for product teams.
- [vs Catalyst](https://arcglass.io/comparison/catalyst): Customer success platform.
- [vs Gainsight](https://arcglass.io/comparison/gainsight): Enterprise CS platform — heavyweight, configuration-led.
- [vs CommonRoom](https://arcglass.io/comparison/commonroom): Community intelligence platform.
- [vs Decagon](https://arcglass.io/comparison/decagon): AI support agent.
- [vs Sierra](https://arcglass.io/comparison/sierra): Conversational AI agent for support.
- [vs Momentum](https://arcglass.io/comparison/momentum): Sales-call coaching and signal extraction.
- [vs Pylon](https://arcglass.io/comparison/pylon): B2B support platform with shared channels.
- [Comparison overview](https://arcglass.io/comparison/): Full comparison hub.

## Company

- [About](https://arcglass.io/#about): Team and founding context.
- [Contact](mailto:hello@arcglass.io): hello@arcglass.io

## Legal

- [Privacy policy](https://arcglass.io/privacy)
- [Terms of service](https://arcglass.io/terms)

## Optional

- [Full content map](https://arcglass.io/llms-full.txt): Inlined homepage content for crawlers that can't render JavaScript or follow links.
- [Sitemap](https://arcglass.io/sitemap.xml)